Pharmacy Technician

CVS Health • Houston, TX

6d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, accurate, and prompt prescription fulfillment and compassionate customer service. Working as part of the pharmacy team, they follow standard operating procedures and best practices, communicate effectively, contribute to a safe and inclusive environment, and assist patients and customers at pharmacy workstations such as production, pick-up, drive-thru, and drop-off.

Technicians must complete company training and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied. Depending on state law, training, and certification, technicians may also support immunizations, point-of-care testing, and offsite clinics. Technician Immunizers may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Ability to complete required training within the designated timeframe.
• Ability to maintain attention and focus, concentrate over time, and quickly shift between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurate exchange of detailed spoken information.
• Mathematical reasoning skills to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
• Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
• Ability to meet the stated physical demands, including extended periods of mobility and upright posture, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures to support pharmacists and ensure safe, accurate prescription fulfillment.
• Assist patients at pick-up, drive-thru, and over the phone with empathy and personalized service; offer immunizations and other services where appropriate, and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional health care services, such as immunizations, point-of-care testing, and offsite clinic support, where allowed by law and supported by required training and certification.
• For Technician Immunizers, complete required licensure and training, prepare and administer vaccines, educate patients and refer vaccine questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning to support prescription fulfillment, and choose appropriate actions to resolve problems.
• Perform physical tasks including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED