Pharmacy Technician

CVS Health•Overland Park, KS

3d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a caring and inclusive patient experience. Technicians follow company standard operating procedures, pharmacy workflows, best practices, and applicable laws and professional standards. After starting, they must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict duties. Technicians may work across production, pick-up, drive-thru, and drop-off workstations; assist with inventory; help patients access immunizations and other health services; and support point-of-care testing or offsite clinics where permitted and appropriately trained. Where permitted, Technician Immunizers may also prepare and administer vaccines after meeting additional training and licensure requirements. The role requires flexible scheduling and may involve working shifts at other stores in the market.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including sustained concentration, task switching, and confirming prescription information and label accuracy.
Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to solve prescription-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the position, including mobility and standing for extended periods; lifting and exerting force as described; reaching, repetitive finger movements, stooping, precision control, and close visual acuity.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.
Be available for the stated flexible shift schedule, which includes weekday, evening, and weekend hours.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide caring, empathetic service in person and over the phone, create personalized patient interactions, offer immunizations and other services, and resolve or escalate patient problems.
Perform permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Seek opportunities to expand clinical and technical knowledge, contribute to a high-performing team, and respond constructively to feedback.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
Where permitted, complete additional requirements for Technician Immunizer status and prepare and administer vaccines.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions, report adverse reaction events as required, review and collect patient information, track and document applicable patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, communicate effectively with patients and colleagues, and use mathematical reasoning to support prescription filling.
Perform physical tasks including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger work, precise machine adjustments, stooping, and close visual inspection.
Complete additional tasks as directed by a Supervisor or Manager.