Pharmacy Technician

CVS Health•Cape Girardeau, MO

19d•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, provide caring service to patients, follow standard operating procedures and pharmacy workflow processes, and contribute to a safe and inclusive team culture. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. Depending on state law, training, and certification, Technicians may also provide additional health services, including immunizations and point-of-care testing, or staff offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines and support related patient education, documentation, adverse-reaction response, and vaccine supply management.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Attend regularly and predictably, including nights and weekends.
Ability to concentrate, switch tasks quickly, and verify prescription information and label accuracy.
Ability to provide friendly assistance, understand patient reactions, and respond appropriately.
Ability to use verbal and written communication and active listening with patients and colleagues.
Ability to use mathematics to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Ability to identify challenging interactions and select an appropriate response.
Ability to meet the physical demands of the role, including occasionally lifting or exerting up to 20 pounds and frequently lifting or exerting up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Serve patients in person and by phone with empathy and genuine care, offer immunizations and other services where applicable, and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to build clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to cover shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health rules.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Apply attention, focus, customer service, communication, mathematical reasoning, and problem-resolution skills to support patients and pharmacy operations.
Perform physical tasks including remaining upright, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and visually inspecting small details.
Perform other tasks as directed by a Supervisor or Manager.