Pharmacy Technician

CVS Health•Mount Pleasant, MI

6d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, timely prescription fulfillment and excellent patient service in retail locations. They follow company standard operating procedures and pharmacy workflow practices, assist patients at pickup, drive-thru, drop-off, and over the phone, and help ensure pharmacy operations run smoothly. Technicians are expected to demonstrate empathy, communicate effectively, contribute to a safe and inclusive team culture, and comply with applicable laws, regulations, professional standards, and CVS policies. After starting, technicians must complete the company training program and meet the registration, licensing, and certification requirements established by their state Board of Pharmacy. Duties may be restricted until those requirements are met. Depending on state law, training, and certification, technicians may support additional health services such as immunizations, point-of-care testing, and offsite clinics. Technician immunizer responsibilities may include preparing and administering vaccines, educating patients and referring vaccination questions to the pharmacist, monitoring and responding to adverse reactions, documenting patient information, and managing vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including any requirements concerning age, education, licensure, and certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs.
Concentrate on tasks, switch between tasks as needed, and confirm prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including friendly assistance, awareness of patient reactions, and appropriate responses.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottles needed.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the described physical demands, including mobility and extended standing, reaching, repetitive finger movements, stooping, close visual acuity, and lifting or exerting force as specified in the posting.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures and pharmacy workflow procedures at each workstation to help pharmacists manage and improve patient health and fulfill prescriptions safely and accurately.
Assist patients at pickup, drive-thru, and over the phone with empathetic, personalized service; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, and privacy.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
When authorized as a technician immunizer, complete required training and licensure, prepare and administer vaccines, educate patients and refer vaccination questions to the pharmacist, monitor and respond to adverse reactions, report events as required, collect and document patient information, and monitor and manage vaccine supplies.
Complete required company training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
Perform physical and service duties including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, typing, and handling items; visually inspecting information; communicating detailed information; and completing other tasks assigned by a supervisor or manager.