Pharmacy Technician

CVS Health • Highland Park, IL

10h • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards, while communicating effectively and contributing to a safe, inclusive team culture. After starting the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete.

Depending on state law, training, and certification, Technicians may also support patient health services such as immunizations, point-of-care testing, and offsite clinics. Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state rules do not set a minimum age, be at least 16 years old.
• If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the work location.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including concentrating on tasks, switching between tasks, and confirming prescription information and label accuracy.
• Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use and understand verbal and written communication, and practice active listening.
• Use mathematical reasoning to calculate quantities such as tablets to dispense and days’ supply.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the role’s physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; close visual work; and occasionally lifting or exerting up to 20 pounds.
• Be able to convey detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete permitted inventory tasks as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other market stores for shifts when needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted and appropriately trained and certified.
• For Technician Immunizer duties, complete required licensure and training; prepare and administer vaccines; educate patients and refer questions to the Pharmacist-on-duty; monitor, respond to, and report adverse reactions; collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Verify prescription information and label accuracy, provide attentive customer service, communicate effectively, perform relevant calculations, and resolve patient or colleague problems.
• Perform the physical tasks required for the role, including standing, lifting, reaching, repetitive finger movements, stooping, and close visual work.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED