Pharmacy Technician

CVS Health•Butler, PA

1d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering safe, accurate, and timely prescription services and operational excellence in retail locations. They often serve as a first point of contact for patients and customers, providing caring, personalized service and helping pharmacy operations run smoothly. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. After starting in the role, Technicians must complete a company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied. Where allowed by law and supported by required training and certification, Technicians may also provide additional health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Immunization support may require additional licensure and training and may include vaccine preparation and administration, patient education and referral, adverse-reaction monitoring and reporting, patient information documentation, and vaccine supply management.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Be able to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Provide friendly, helpful customer service; recognize patient reactions and respond appropriately.
Use verbal and written communication to interact with patients and colleagues, including active listening.
Use mathematics to solve prescription-related problems, such as calculating tablet quantities and days’ supply.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Be mobile and remain upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; and handle items at varying heights.
Control precision when adjusting machines and stoop or bend to move items between low and high positions.
Have close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small items.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, when legally permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Where permitted, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Where permitted, monitor for and respond to adverse reactions and report events as required by public health requirements.
Where permitted, review and collect patient information and track and document applicable patient records.
Where permitted, monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.