Pharmacy Technician

CVS Health•Dana Point, CA

19d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and communicate effectively with patients and colleagues. They must complete the company training program and meet state registration, licensing, and certification requirements; until requirements are met, the Pharmacy Manager may restrict their duties. The role may include supporting immunizations and other patient health services where permitted by law and supported by required training and certification. Technicians may need to complete additional training and licensure to qualify as Technician Immunizers. Work includes regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market when needed. This is a full-time position with 40 anticipated weekly hours. The stated typical pay range is $18.55 per hour. Eligible colleagues receive a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board does not establish a minimum age, be at least 16 years old.
If the state board does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to provide friendly assistance, recognize patient reactions, and respond appropriately.
Ability to use verbal and written communication, active listening, and clear communication of detailed instructions.
Ability to use mathematics to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and handle items with close visual attention.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using a negligible amount of force.
Ability to accurately express and exchange information through spoken word and receive detailed oral information.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflows for production, pickup, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services where permitted; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing, inclusive team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including controlled-substance requirements and patient privacy and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
If qualified and permitted, complete additional requirements to obtain Technician Immunizer status; help prepare and administer vaccines, educate patients and refer vaccination questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, perform calculations related to dispensing, and select appropriate responses to patient or colleague problems.
Complete other tasks as directed by a supervisor or manager.