Pharmacy Technician

CVS Health•Lancaster, SC

1d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, timely prescription fulfillment and excellent patient service in retail locations. They help pharmacy operations run smoothly by following company Standard Operating Procedures, pharmacy workflow procedures, best practices, and applicable laws and regulations. Technicians may work at production, pick-up, drive-thru, and drop-off workstations, and serve as an initial point of contact for patients and customers. The role includes providing compassionate and personalized service, assisting patients with questions or concerns, offering immunizations and other services where permitted, and resolving or escalating problems. Technicians perform basic inventory tasks as permitted by law and as directed by pharmacy leadership, and contribute to a collaborative, safe, inclusive team. They must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until requirements are met. Where permitted by law and supported by appropriate training and certification, Technicians may provide additional health care services, including immunizations and point-of-care testing, and may staff offsite clinics. Technicians who obtain Technician Immunizer status may prepare and administer vaccines, educate patients about vaccination and refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete the required company training within the designated timeframe.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Help people in a friendly manner, recognize patient reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Accurately convey and receive detailed spoken information.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stocks, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback constructively, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when legally permitted and appropriately trained and certified.
When supporting immunizations, complete required licensure and training, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.