Pharmacy Technician

CVS Health • Indianapolis, IN

14d • Onsite

About The Position

At CVS Health retail locations, Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and effective communication standards, and contribute to a safe, inclusive environment where patients and colleagues feel valued.

Technicians must complete the company training program and meet registration, licensing, and certification requirements established by their state Board of Pharmacy. Until these requirements are met, the Pharmacy Manager may restrict the Technician’s duties. Depending on state law and required training and certification, the role may also involve supporting immunizations, point-of-care testing, and offsite clinics. Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

• Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, licensure, and certification.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements, which vary by state.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Be able to confirm prescription information and label accuracy.
• Demonstrate customer service and teamwork, including responding appropriately to patients’ reactions.
• Use verbal and written communication and active listening effectively with patients and colleagues.
• Use mathematics to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and select an appropriate response.
• Meet the role’s physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, bending, and close visual acuity.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently exert negligible force to move objects.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when allowed by law and supported by required training and certification.
• For Technician Immunizer duties where permitted, complete required licensure and training; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor, respond to, and report adverse reactions; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Accurately confirm prescription information and labels, provide helpful customer service, communicate effectively with patients and colleagues, apply mathematical reasoning to prescription quantities, and resolve challenging interactions.
• Perform the physical and communication tasks required for the position, including remaining upright for extended periods, handling and scanning items, reaching, repetitive finger movements, bending, close visual work, and exchanging and receiving spoken information.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED