Pharmacy Technician

CVS Health • Kansas City, MO

2d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable legal and professional requirements. They must complete the company training program and satisfy state registration, licensing, and certification requirements; duties may be restricted until those requirements are met.

Where permitted by law and supported by appropriate training and certification, Technicians may provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers must complete additional licensure and training requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

This is a part-time position with an anticipated 29 hours per week. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at the home store or other stores in the market as business needs require. Weekday availability is listed as 9 a.m.–7 p.m. Monday through Friday, Saturday availability as 9 a.m.–5 p.m., and Sunday availability as 11 a.m.–5 p.m.; every third weekend is required. The posted pay range is $16.50–$25.00 per hour. Actual pay depends on factors including experience, education, and geography. Eligible part-time colleagues may qualify for benefits and programs, depending on hours worked and eligibility.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the position.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including concentrating over time, switching tasks quickly, and confirming prescription information and label accuracy.
• Demonstrate customer service and teamwork, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use verbal and written communication effectively and practice active listening with patients and colleagues.
• Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the role’s physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precision control, stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds; consistently handle objects requiring negligible force.
• Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.
• Be available for regular and predictable attendance, including nights and weekends; every third weekend is required.
• Be available during the listed weekday and weekend schedule windows and remain flexible to work across stores in the market as business needs require.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide caring, empathetic service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing, inclusive team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
• Follow applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional health services, such as immunizations and point-of-care testing, or staff offsite clinics when legally permitted and appropriately trained and certified.
• When supporting immunizations, complete required licensure and training; prepare and administer vaccines as authorized; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and report adverse reactions; collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED