Pharmacy Technician

CVS Health•Boston, MA

5d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow Standard Operating Procedures, pharmacy workflow procedures, best practices, and applicable laws and policies, and contribute to a safe, inclusive team culture. After starting, Technicians must complete the company training program and meet registration, licensing, and certification requirements set by their state Board of Pharmacy. Until those requirements are met, the Pharmacy Manager may restrict duties. Where permitted and with the required training and certification, Technicians may also provide additional health services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers may prepare and administer vaccines and support related patient education, documentation, monitoring, and supply management.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Demonstrate a friendly, helpful approach to customer service and respond appropriately to patients’ reactions.
Use verbal and written communication and active listening skills to interact with patients and colleagues.
Use math to solve prescription-related problems, such as calculating tablet quantities and days’ supply.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended periods upright and mobile; reaching, repetitive finger movements, stooping, and close visual work; lifting up to 20 pounds occasionally and up to 10 pounds frequently; and communicating and receiving detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company SOPs and pharmacy workflow procedures at workstations such as production, pickup, drive-through, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pickup, drive-through, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed and supported by required training and certification.
For Technician Immunizer duties where permissible, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use math to support prescription fulfillment, communicate effectively with patients and colleagues, and identify appropriate responses to challenging interactions.
Perform physical tasks including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines, stooping, and visually inspecting small details.
Perform additional tasks as directed by a Supervisor or Manager.