Pharmacy Technician

CVS Health•Westlake, OH

19d

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in retail locations by helping deliver safe, accurate, and timely prescription services and a positive patient experience. They follow company standard operating procedures and pharmacy workflow practices, assist patients at pickup, drive-through, and by phone, and help maintain smooth pharmacy operations. Technicians must complete company training and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. Where permitted by law and supported by the necessary training and certification, technicians may also provide services such as immunizations, point-of-care testing, and offsite clinic support. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Meet applicable state board of pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Demonstrate concentration, task-switching ability, and accuracy when confirming prescription information and labels.
Provide friendly customer service, understand patient reactions, and respond appropriately.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use math to determine quantities, days’ supply, and bottle requirements for prescriptions.
Identify challenging interactions and select an appropriate response.
Meet physical demands including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movement, precision machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate and receive detailed information orally with accuracy.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures and pharmacy workflow procedures at pharmacy workstations, including production, pickup, drive-through, and drop-off.
Support safe, prompt, and accurate prescription fulfillment and assist pharmacists in managing and improving patient health.
Provide caring, personalized service to patients, offer immunizations and other services where appropriate, and resolve or escalate patient concerns.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Pursue opportunities to expand clinical and technical knowledge, contribute to a high-performing team, and respond constructively to feedback.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic support, when legally permitted and appropriately trained and certified.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, report events as required, collect and document patient information, and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform physical and communication tasks required for pharmacy work, including handling and scanning items, maintaining visual accuracy, and communicating detailed information.