Pharmacy Technician

CVS Health•Annapolis, MD

About The Position

CVS Health Pharmacy Technicians support patients by helping ensure prescription needs are met promptly, safely, and accurately while delivering compassionate customer service. They work in a fast-paced retail pharmacy environment, maintain patient confidentiality, follow professional and ethical standards, and comply with applicable federal, state, and local laws and regulations. The role supports the pharmacy team through assigned workstations and tasks and positively contributes to patients’ health and care experience. New Pharmacy Technicians must complete CVS Pharmacy’s training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may initially be restricted by a manager until those requirements are satisfied. Technicians can then develop their clinical, technical, and insurance knowledge through available tools and training. This position may be subject to collective bargaining agreement rules in select markets. Depending on the role and location, COVID-19 vaccination may be required where allowed by law, subject to reasonable accommodations.

Requirements

Must be at least 16 years of age.
Licensure requirements vary by state.
Ability to concentrate on tasks over time without distraction.
Customer service orientation, including helping people in a friendly manner and responding appropriately to customer reactions.
Verbal and written communication skills for interacting with customers and colleagues.
Active listening skills.
Mathematical reasoning, including calculating a prescription’s days’ supply.
Problem-resolution skills, including recognizing potential problems and choosing an appropriate course of action.

Nice To Haves

Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience as a Pharmacy Technician.
PTCB National Certification.
High school diploma or equivalent (preferred but not required).

Responsibilities

Support the pharmacy team by managing assigned workstations and tasks.
Help fill patient prescriptions promptly, safely, and accurately.
Provide caring service that meets or exceeds customer expectations.
Ensure medication needs and regulatory compliance standards are met.
Maintain ethical conduct and patient confidentiality.
Complete the CVS Pharmacy Technician Training Program and applicable state registration, licensing, and certification requirements.