Pharmacy Technician

CVS Health•Maple Grove, MN

2d•Onsite

About The Position

At CVS Health, Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy best practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, they must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; until then, the Pharmacy Manager may restrict their duties. The role supports pharmacy workflow, patient service, inventory activities, and compliance with applicable laws, regulations, standards, ethical principles, and CVS policies. Where permitted and with required training and certification, Technicians may provide additional health services, including immunizations and point-of-care testing. Technicians may also obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient-information documentation, and vaccine-supply management. This is a full-time position with 30 anticipated weekly hours. The typical pay range is $17.00–$27.00 per hour. The role requires regular and predictable attendance, including nights and weekends, and may require travel to other stores in the market to meet business needs. Physical duties include standing or remaining upright for extended periods, handling and moving items, reaching, repetitive finger movements, stooping, close visual work, and occasional lifting of up to 20 pounds.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating over time, switching tasks quickly, and confirming prescription and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and responding appropriately to patients’ reactions.
Use and understand verbal and written communication and active listening with patients and colleagues.
Use math to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the position, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching; repetitive finger movements; stooping; close visual work; and lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fill prescriptions safely and accurately.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform permitted basic inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where lawful and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse-reaction events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, communicate effectively, assist patients and colleagues, use mathematical reasoning, and resolve challenging interactions.
Perform physical tasks required for the role, including lifting, scanning, bagging, reaching, stooping, and close visual work.
Complete additional tasks as directed by a Supervisor or Manager.