Pharmacy Technician

CVS Health • Anderson, IN

2d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They help ensure pharmacy operations run smoothly and that prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians follow Standard Operating Procedures and pharmacy workflow practices, communicate effectively, contribute to a safe and inclusive culture, and complete company training and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met.

Technicians may perform additional patient health services, including immunizations and point-of-care testing, where permitted by law and supported by required training and certification. Technician immunizers must meet additional licensure and training requirements. This is a part-time position with anticipated weekly hours of 20.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board does not establish a minimum age, be at least 16 years old.
• If the state board does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Maintain regular and predictable attendance, including nights and weekends.
• Concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy.
• Provide friendly customer service, understand patient reactions, and respond appropriately.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet physical demands that include remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; precision control; close visual acuity; and lifting or exerting force as described in the posting.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and over the phone.
• Offer immunizations and other services at the register and over the phone, and solve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
• For Technician Immunizers, complete additional licensure and training requirements; prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, communicate with patients and colleagues, use active listening, and resolve challenging interactions appropriately.
• Perform the physical activities required for the role, including standing, lifting, reaching, repetitive finger movements, stooping, and visually inspecting items.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED