Pharmacy Technician

CVS Health•Canton, OH

12d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians work as part of the pharmacy team, following standard operating procedures and best practices, communicating effectively, and contributing to a safe, inclusive environment. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied. The role may include supporting immunizations and other patient health services when permitted by law and supported by required training and certification. Technicians must comply with applicable laws, professional standards, ethical principles, and CVS policies, including requirements for controlled substances and patient privacy. Scheduling flexibility and travel to other stores in the market may be needed to meet business needs. This is a full-time position with 40 anticipated weekly hours. The listed pay range is $17.00 per hour. The position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete the required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate over time, switch tasks quickly, and verify prescription information and label accuracy.
Demonstrate friendly customer service, awareness of patient reactions, and the ability to respond appropriately.
Use verbal and written communication and active listening when interacting with patients and colleagues.
Use math to calculate quantities such as tablets to dispense, days’ supply, and bottles needed for a prescription.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended periods upright, reaching, repetitive finger movements, bending, close visual work, and the specified lifting and force requirements.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures.
Support additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where allowed by law and supported by required training and certification.
If supporting immunizations, complete required licensure and training to obtain Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, and use attention, communication, customer service, mathematical reasoning, and problem-resolution skills to support safe pharmacy operations.
Perform the physical tasks of the role, including standing and moving for extended periods, handling and scanning items, reaching, repetitive finger movements, precision adjustments, bending, and occasional lifting or exertion of up to 20 pounds.
Complete other tasks as directed by a Supervisor or Manager.