Pharmacy Technician

CVS Health • Milton, MA

13d • $17 - $27 • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They help ensure pharmacy workflows run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow company standard operating procedures, best practices, applicable laws and ethical standards, and communicate effectively with patients and colleagues. They are expected to contribute to a safe, inclusive, and engaging team culture and complete required company training and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until these requirements are met.

Technicians may also support patient health care services such as immunizations and point-of-care testing, or staff offsite clinics, where permitted by law and supported by required training and certification. Where allowed, Technician Immunizers complete additional training and licensure, educate patients about vaccines and direct clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state requirements do not specify a minimum age, be at least 16 years old.
• If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Maintain regular and predictable attendance, including nights and weekends.
• Concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy.
• Help patients in a friendly manner, recognize their reactions, and respond appropriately.
• Use and understand verbal and written communication with patients and colleagues, including active listening.
• Use mathematics to solve prescription-related problems, such as calculating tablet quantities and days’ supply.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including remaining mobile and upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precision control, stooping, and close visual acuity.
• Be able to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently, and consistently move objects requiring negligible force.
• Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to help ensure safe and accurate prescription fulfillment.
• Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics where permitted and appropriately trained and certified.
• Where permitted, complete additional requirements to become a Technician Immunizer and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions and report adverse reaction events as required.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning to support prescription fulfillment, and resolve challenging interactions appropriately.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED