Pharmacy Technician

CVS Health • San Jose, CA

4d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and help foster a safe, inclusive environment. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. A Pharmacy Manager may restrict duties until those requirements are complete.

Depending on state law and required training, technicians may also support immunizations and other patient health services, including point-of-care testing and offsite clinics. Technicians who obtain Technician Immunizer status may help prepare and administer vaccines, educate patients and refer vaccination questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a part-time position with 20 anticipated weekly hours. The stated pay range is $20.10 per hour.

Requirements

• Meet applicable state Board of Pharmacy requirements or laws governing pharmacy practice, including any age, education, licensure, and certification requirements.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete the required company training program and satisfy applicable state registration, licensing, and certification requirements.
• Demonstrate regular and predictable attendance, including nights and weekends.
• Concentrate on tasks, pivot between tasks to meet patient and business needs, and verify prescription information and label accuracy.
• Provide friendly customer service, recognize patient reactions, and respond appropriately; communicate and listen effectively with patients and colleagues.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the position’s physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, visual inspection, and occasional lifting or exertion of up to 20 pounds.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures at workstations, including production, pick-up, drive-thru, and drop-off, to support safe and accurate prescription fulfillment.
• Assist pharmacists in managing and improving patient health and contribute to safe, effective pharmacy operations.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where permitted; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled-substance dispensing and recordkeeping and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed by law and supported by required training and certification.
• If qualified as a Technician Immunizer, complete applicable licensure and training; support vaccine preparation and administration; educate patients and refer vaccination questions to the pharmacist-on-duty; monitor and report adverse reactions; review and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Eligible part-time colleagues may receive dental and vision benefits, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.
• The company offers a comprehensive and competitive mix of pay and benefits intended to support colleagues and their families.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED