Pharmacy Technician

CVS Health•Sherman Oaks, CA

5d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers as a first point of contact, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to caring service that meets patient expectations. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and communicate effectively with patients and colleagues. They must complete the company training program and meet applicable state registration, licensing, and certification requirements; until those requirements are completed, the Pharmacy Manager may restrict their duties. Technicians may provide additional patient health care services, including immunizations and point-of-care testing, where permitted by law and supported by required training and certification. Where permissible, technicians may obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, response to adverse reactions, patient information documentation, and vaccine supply management. The role requires regular and predictable attendance, including nights and weekends, flexibility to work at other stores in the market as needed, and the ability to perform the stated physical demands. This is a full-time position with 40 anticipated weekly hours and a typical pay range of $20.47–$30.47 per hour. Eligible colleagues may receive a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Be able to confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including responding appropriately to patients’ reactions.
Use verbal and written communication effectively, including active listening and accurate communication of detailed instructions.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottles needed to fill a prescription.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, bagging, reaching, repetitive finger work, stooping, and close visual tasks; occasionally lifting or exerting up to 20 pounds and frequently up to 10 pounds.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Serve patients at pick-up, drive-thru, and over the phone with empathy and genuine care, creating personalized experiences and responding to patient needs.
Offer immunizations and other services at the register and over the phone, and resolve patient problems or escalate them appropriately.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
Where permissible and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform physical duties including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and tasks requiring close visual acuity.
Perform other tasks as directed by a Supervisor or Manager.