Pharmacy Technician

CVS Health • Washington, DC

15d • $20 - $30 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients in person and over the phone, and work as part of the pharmacy team by following standard operating procedures, best practices, and effective communication practices. Technicians are expected to demonstrate empathy and contribute to a safe, inclusive, and engaging environment.

After starting in the role, technicians must complete the company training program and meet the registration, licensing, and certification requirements established by their state Board of Pharmacy. Until those requirements are completed, the Pharmacy Manager may restrict duties. Depending on applicable laws and required training and certification, technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Where permitted, technicians may complete additional licensure and training to support vaccine preparation and administration.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If state requirements do not specify a minimum age, be at least 16 years old.
• If state requirements do not specify minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly customer-service approach, awareness of patient reactions, and appropriate responses.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning to calculate prescription quantities, days’ supply, and bottle quantities.
• Ability to identify challenging interactions and choose an appropriate course of action.
• Ability to meet the physical demands of the role, including extended periods upright, reaching, repetitive finger movements, stooping, close visual acuity, and lifting or exerting force as described.
• Ability to convey and receive detailed spoken instructions accurately.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to fulfill prescriptions safely and accurately.
• Provide caring, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when allowed by law and supported by required training and certification.
• Where permitted and appropriately trained and licensed, support vaccine preparation and administration; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse vaccine reactions and report events as required by public health requirements.
• Review and collect patient information and track and document applicable information.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy and use mathematics to determine quantities and days’ supply.
• Communicate effectively with patients and colleagues, actively listen, respond appropriately to patient reactions, and choose appropriate actions to resolve challenging interactions.
• Perform physical tasks such as remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger work, precision control, stooping, and visually inspecting small details.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED