Pharmacy Technician

CVS Health•Surprise, AZ

16d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing compassionate service. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively with patients and colleagues, and contribute to a safe, inclusive team culture. After starting the role, Technicians must complete a company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Until all requirements are satisfied, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers must complete additional licensing and training requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, document patient information, and manage vaccine supplies. This is a full-time role with 40 anticipated weekly hours. The typical pay range is $17.15–$27.15; the actual offer depends on factors including experience, education, geography, and other relevant factors. The position is eligible for a benefits package, based on eligibility, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Ability to provide friendly assistance, understand patient reactions, and respond appropriately.
Verbal and written communication skills to interact with patients and colleagues, including active listening.
Mathematical reasoning skills to calculate quantities such as tablets, days’ supply, and bottles needed to fill prescriptions.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to remain upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; control precision; stoop and bend; and perform close-vision tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to convey detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stocks, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
Where permitted, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to support patient safety.
Use communication, active listening, customer service, mathematical reasoning, and problem-resolution skills in interactions with patients and colleagues.
Perform physical tasks including standing, lifting, scanning, bagging, reaching, typing, stooping, and visually inspecting items.
Complete additional tasks as directed by a Supervisor or Manager.