Pharmacy Technician

CVS Health • Norcross, GA

2d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping pharmacy operations run smoothly and ensuring prescriptions are filled promptly, safely, and accurately. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards while providing caring service and contributing to a safe, inclusive team environment.

After starting the role, Technicians must complete the company training program and satisfy state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted by law and supported by required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers must complete additional licensure and training requirements.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Meet the applicable state-level licensure and national certification requirements, which vary by state.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, customer service and team orientation, communication skills, mathematical reasoning, and problem-resolution ability.
• Meet the physical demands of the position, including occasionally lifting or exerting up to 20 pounds and frequently lifting or exerting up to 10 pounds.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
• For Technician Immunizer duties, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
• Help patients in a friendly manner, understand their reactions, and respond appropriately; communicate and listen effectively with patients and colleagues.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Perform physical tasks including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; and visually inspecting or transcribing information.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other benefit and well-being programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED