Pharmacy Technician

CVS Health•Laguna Niguel, CA

20d

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring, personalized service. Technicians follow company standard operating procedures, pharmacy workflow procedures, and applicable laws and professional standards while contributing to a safe and inclusive team culture. They complete company training and meet applicable state registration, licensing, and certification requirements; until those requirements are completed, the Pharmacy Manager may restrict their duties. Depending on state law and their training and certification, technicians may also provide patient health care services such as immunizations, point-of-care testing, and staffing offsite clinics. This full-time position is scheduled for 40 hours per week and has a typical pay range of $18.90 to $28.90 per hour. Eligible colleagues receive a comprehensive benefits package.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required company training within the designated timeframe.
Have the ability to focus, shift between tasks, and verify prescription information and label accuracy.
Demonstrate customer service, teamwork, communication, active listening, mathematical reasoning, and problem-resolution skills.
Meet the described physical demands, including occasionally lifting or exerting up to 20 pounds and frequently lifting or exerting up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Provide positive patient experiences through empathetic, personalized service in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, welcome feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
Where permitted, complete requirements for Technician Immunizer status; prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Concentrate on tasks, switch between tasks as needed, and confirm prescription information and label accuracy.
Use friendly, helpful customer service; recognize patient reactions and respond appropriately; communicate effectively and listen actively to patients and colleagues.
Use mathematical reasoning to determine quantities such as tablets to dispense, days' supply, and bottle counts, and select appropriate responses to challenging patient or colleague interactions.
Perform the physical duties of the role, including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precision adjustments, stooping, and close visual work.
Carry out additional tasks as directed by a Supervisor or Manager.