Pharmacy Technician

CVS Health•Lawrenceville, GA

8d•Onsite

About The Position

At CVS Health, Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately. Technicians provide caring service, follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe and inclusive workplace. After entering the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until all requirements are met, the Pharmacy Manager may restrict duties. Depending on applicable law and required training, Technicians may provide additional patient health care services, including immunizations and point-of-care testing, and may voluntarily staff offsite clinics. Where permissible and with the required training and licensure, Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, monitoring, and supply-management tasks. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at the home store or other locations in the market as business needs require. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $16.50–$25.00 per hour; the actual offer depends on factors such as experience, education, and geography. Eligible colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, switching between tasks as needed, and confirming prescription information and label accuracy.
Demonstrate customer service and team orientation by looking for ways to help people, responding in a friendly manner, and recognizing and responding appropriately to patients' reactions.
Use and understand verbal and written communication with patients and colleagues, and apply active listening.
Use mathematical reasoning to solve dispensing-related problems, such as calculating tablet quantities, days' supply, and bottle quantities.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including extended periods of standing and mobility; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; precision adjustments; close visual acuity; and occasional lifting or exertion up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to help Pharmacists manage and improve patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Create positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stocks, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when allowed by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information, track and document information for applicable patients, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.