Pharmacy Technician

CVS Health • Lancaster, PA

9d • $17 - $25

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a positive patient experience through caring service. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and help maintain a safe, inclusive environment. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met.

Depending on state law, training, and certification, technicians may also support immunizations and other health services, including point-of-care testing and offsite clinics. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. This is a part-time position with anticipated weekly hours of 20.

Requirements

• Meet applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Maintain regular and predictable attendance, including nights and weekends.
• Concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
• Provide friendly assistance, recognize patient reactions, and respond appropriately.
• Use verbal and written communication effectively and practice active listening with patients and colleagues.
• Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle requirements.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the role’s physical demands, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide compassionate, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when legally allowed and supported by required training and certification.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health rules.
• Review and collect patient information, and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform physical and customer-service duties, including checking prescription information and label accuracy, communicating with patients and colleagues, handling and scanning items, and completing other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED