Pharmacy Technician

CVS Health • Saint Paul, MN

19d • Onsite

About The Position

At CVS Health retail locations, Pharmacy Technicians support pharmacy operations and service excellence, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients and customers. Technicians work as part of the pharmacy team, following standard operating procedures, best practices, and effective communication practices. They contribute to a safe and inclusive environment and complete the company’s required training program and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until all applicable requirements are complete.

The role includes supporting pharmacy workflows, assisting patients, completing basic inventory activities as permitted by law, and complying with applicable laws, regulations, professional standards, ethical principles, and CVS policies. Depending on state law and required training or certification, Technicians may provide additional health care services, including immunizations, point-of-care testing, or staffing offsite clinics. Technician Immunizers may prepare and administer vaccines, educate and refer patients, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

This is a part-time position with 25 anticipated weekly hours. The typical pay range is $17.00–$27.00 per hour; the actual offer depends on factors including experience, education, geography, and other relevant factors. Eligible part-time colleagues may access benefits and programs depending on hours worked and eligibility, including dental and vision benefits, wellness resources, employee discounts, and certain voluntary benefits.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state law or the Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If state law or the Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required training within the designated timeframe.
• Have the ability to concentrate on tasks, pivot between tasks, and confirm prescription and label accuracy.
• Demonstrate customer service and team orientation, including friendliness, responsiveness, and appropriate understanding of patients’ reactions.
• Use verbal and written communication and active listening to interact effectively with patients and colleagues.
• Use mathematical reasoning for prescription-related calculations, such as tablet quantities, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Be able to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger tasks; extend arms; control precision; stoop and bend; and perform close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Communicate spoken information and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted by law and supported by required training and certification.
• When permitted and appropriately qualified as a Technician Immunizer, complete required licensure and training; prepare and administer vaccines; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, focus on tasks, and shift between tasks to meet patient and business needs.
• Use customer service, communication, active listening, mathematical reasoning, and problem-resolution skills in interactions with patients and colleagues.
• Perform the physical activities required for the role, including standing, lifting, reaching, repetitive finger movements, bending, and close visual work.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to hours worked and eligibility.
• Other benefits and programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED