Pharmacy Technician

CVS Health•Apache Junction, AZ

5d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers as a first point of contact, and provide caring service. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, best practices, and applicable laws and professional standards. They contribute to a safe, inclusive, and engaging workplace and help the pharmacy team improve patient health. After starting in the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Where permitted and with required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers may prepare and administer vaccines and perform associated patient education, documentation, supply management, and adverse-reaction response duties. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $17.15–$27.15 per hour; actual pay depends on factors including experience, education, and geography. The position is eligible for a benefits package, based on eligibility, that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including any requirements related to age, education, licensure, and certification.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Meet applicable state registration, licensing, and certification requirements.
Have attention and focus to concentrate on tasks, pivot between tasks, and confirm prescription information and label accuracy.
Demonstrate a friendly, helpful approach to patients, notice and respond appropriately to their reactions, and work effectively as part of a team.
Use verbal and written communication effectively and practice active listening.
Use mathematics to solve prescription-fulfillment problems, such as calculating tablet quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including extended standing and mobility; lifting and exerting force up to 20 pounds occasionally and up to 10 pounds frequently; reaching, stooping, repetitive finger work, precision control, and close visual acuity.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.
Have regular and predictable attendance, including nights and weekends.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowable by law and supported by required training and certification.
Where permissible, complete the licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; provide attentive customer service and communication; use mathematical reasoning to support prescription fulfillment; and identify appropriate responses to challenging interactions.
Perform the physical activities required for the role, including remaining mobile and upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.