Pharmacy Technician

CVS Health•Mountain View, CA

5d•$22 - $32•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and contribute to a safe, inclusive, and engaging team environment. After starting in the role, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are complete, the Pharmacy Manager may restrict duties. Where allowed by law and supported by training and certification, technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. Technician immunizers must complete additional training and licensure requirements and may prepare and administer vaccines, educate and refer patients, respond to and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer service skills and ability to understand and appropriately respond to patients’ reactions.
Verbal and written communication skills to interact with patients and colleagues, including active listening and accurately conveying and receiving detailed information.
Mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottle counts for prescriptions.
Ability to identify challenging patient or colleague interactions and choose an appropriate response.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, and extend arms; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform close-visual-acuity tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional health care services, such as immunizations and point-of-care testing, and staff offsite clinics when legally permitted and appropriately trained and certified.
Where permitted, complete additional requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health rules.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.