Pharmacy Technician

Care Resource Community Health Centers, Inc.•Fort Lauderdale, FL

16d

About The Position

The Pharmacy Technician interacts with patients, builds strong patient relationships, and supports the pharmacist under direct supervision in accordance with state and federal regulations and Care Resource policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, assists with pharmacy department operations, and models a distinctive, positive patient experience. The technician supports prescription processing, data entry, filling and labeling, delivery preparation, claims processing, inventory management, payment and point-of-sale duties, and general pharmacy workflow. The role also helps patients access medication assistance, handles non-clinical telephone calls, maintains pharmacy cleanliness and supplies, and supports professional relationships with the local medical community. The position includes safety-program participation and may involve emergency-response duties. Work is performed in an office/retail setting.

Requirements

High school diploma.
Florida State Technician license.
PTCB or equivalent technician certification.
Three years of related work experience.
Bilingual.

Nice To Haves

Florida State Immunization Certification.
Retail pharmacy work experience.
Bilingual in English-Spanish and/or English-Haitian Creole.
Intermediate-level Microsoft Excel skills.

Responsibilities

Greet patients, offer assistance with medications and services, resolve patient issues, and answer non-clinical questions.
Model patient-service best practices, including courtesy, eye contact, and attentive communication, and help develop strong relationships with patients.
Assist the pharmacist in the practice of pharmacy under supervision and in accordance with applicable regulations and Care Resource policies.
Perform duties assigned by the Pharmacist-in-Charge, pharmacists, and Chief Pharmacy Officer, including data entry, filling and labeling prescriptions, and preparing deliveries.
Assist pharmacists in maintaining operational workflow.
Immediately report prescription errors to the pharmacist on duty and follow pharmacy error and quality assurance procedures.
Follow Pharmacist-in-Charge guidance concerning dispensing medications in good faith.
Register sales at the point-of-sale register and handle cash as required; perform additional payment duties, including preparing deposits and requesting bank reports for account reconciliation.
Handle telephone calls that do not require the pharmacist's personal or clinical attention, including calls to physicians.
Assist pharmacists in finding and obtaining patient assistance for medications.
Process and resubmit claims to third-party payers and 340B accurately and promptly, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of Care Resource and 340B policies and file claims for shipment overages, shortages, order errors, and damaged pharmaceutical goods.
Assist the Pharmacist-in-Charge and other pharmacists in maintaining relationships with local physicians, nurses, and other healthcare providers.
Help maintain pharmacy interiors and exteriors, adequate supplies, and a clean, neat, orderly appearance.
Comply with Care Resource policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Participate in safety programs, which may include assignment to an emergency response team, and act according to an assigned role in the Emergency Code System.
Follow CDC hand-washing guidelines.
Participate in health center developmental activities as requested.
Communicate respectfully, sensitively, and professionally with internal and external contacts.