Pharmacy Technician

CVS Health • Columbia, MD

13d • $18 - $28 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and customer service in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients at pharmacy workstations, and contribute to a caring, inclusive, and safe environment. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws, and professional standards. After starting, they must complete company training and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until requirements are met.

Where permitted by law and supported by training and certification, technicians may provide additional health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers must complete applicable licensure and training, educate patients about vaccines and refer clinical questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at the home store and other stores in the market as business needs require. The position is full-time, with 40 anticipated weekly hours. The stated typical pay range is $18.00–$28.00 per hour; the actual offer depends on factors including experience, education, and geography. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If the applicable state board does not set a minimum age, be at least 16 years old.
• If the applicable state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including the ability to concentrate, change tasks quickly, and verify prescription information and label accuracy.
• Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Communicate and listen effectively with patients and colleagues, including accurately conveying and receiving detailed spoken information and understanding written communication.
• Use mathematical reasoning to calculate prescription quantities, days’ supply, and bottle counts.
• Resolve challenging patient or colleague interactions by selecting an appropriate course of action.
• Meet the physical demands of the role, including extended standing or upright mobility, lifting and handling items, reaching and stooping, repetitive finger work, precise adjustments, and close visual acuity.
• Be able to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently; consistently move objects using negligible force.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Serve patients with empathy and genuine care in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, and travel voluntarily to other stores in the market to work shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics where legally allowed and supported by required training and certification.
• Where permitted, complete immunizer licensure and training requirements; educate patients about vaccines and refer vaccine questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Concentrate on tasks, switch between tasks as needed, and confirm prescription information and label accuracy.
• Provide friendly customer service, recognize and respond appropriately to patient reactions, and communicate effectively with patients and colleagues using active listening.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Perform physical duties including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, stooping, and visually inspecting small items or information.
• Complete additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ well-being, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED