Pharmacy Technician

Humana•Miramar, OH

19d

About The Position

The Pharmacy Technician works as a liaison between case managers, doctors, nurses, and patients as they transition to One Infusion Pharmacy services. The technician coordinates with internal and external departments to ensure clinical, billing, and demographic information is accurate and complete in accordance with pharmacy policies, state regulations, and other regulatory requirements. Working under the direct supervision of a licensed pharmacist, the technician assists with coordinating and delivering products and services to patients. Patient registration, onboarding, and care coordination make up at least 50% of daily tasks. The role also supports product purchasing, inventory, and equipment management; helps ensure product orders are accurate and comply with contract pricing and the pharmacy formulary; maintains patient and proprietary information confidentiality; and participates in incident reporting, quality activities, and pharmacy on-call responsibilities if required. The technician may assist with training new referral coordinators and perform other duties assigned by the direct supervisor, Senior Pharmacy Director, or Clinical Pharmacists.

Requirements

Pharmacy Technician License required.
Ability to comprehend medical information and transcribe it into an electronic patient chart.
Excellent phone etiquette and de-escalation abilities.
Basic computer competency and experience with one or more patient care registration or EMR systems, such as Navihealth or Allscripts.

Responsibilities

Coordinate onboarding of new patients by communicating with case managers, nursing staff, and caregivers to gather appropriate information.
Communicate with patients or caregivers and the internal dispatch team to schedule deliveries in a timely and optimal manner.
Gather medical documentation from providers, nurses, and patients to support accurate medication dispensing by the pharmacist.
Enter clinical and demographic information accurately into the computer system to build electronic medical records.
Develop and maintain relationships with referral sources and contracted providers, serving as a key point of contact.
Follow safety and quality assurance practices and comply with state and federal laws.
Assist with product purchasing, inventory, and equipment management as needed.
Order drug products from wholesalers when requested and identify vendors for supplies, medications, and clean-room needs.
Verify received product orders and check prices against contracts and the schedule of charges.
Comply with the One Infusion Pharmacy formulary and explain the pharmacy's scope of services and available therapies.
Maintain confidentiality of patient and proprietary information and follow legal and ethical safeguards, including HIPAA requirements.
Participate in assessing, managing, and reporting medication-related incidents and equipment errors or failures; complete incident forms and forward them to the supervising pharmacist or immediate supervisor.
Assist with training and supervising new referral coordinators.
Comply with accreditation, legal, regulatory, and safety requirements.
Participate in pharmacy department on-call responsibilities if required.
May work on advanced projects and committees, participate in performance improvement, complete and monitor quality control, and assist the purchasing coordinator.
Perform other duties as assigned by the direct supervisor, Senior Pharmacy Director, or Clinical Pharmacists.