Pharmacy Technician

CVS Health•Blacksburg, VA

5d•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure a positive experience and that prescriptions are filled promptly, safely, and accurately. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging culture. After starting in the role, Technicians must complete the company training program and meet the registration, licensing, and certification requirements established by their State Board of Pharmacy. Duties may be restricted by the Pharmacy Manager until all requirements are satisfied. Where permitted by law and supported by required training and certification, Technicians may also provide additional patient health services, including immunizations, point-of-care testing, and support at offsite clinics. Technician Immunizers must complete additional licensing and training requirements.

Requirements

Comply with applicable State Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the State Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the State Board of Pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training and applicable state registration, licensing, and certification requirements within the designated timeframe.
Concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Provide friendly assistance, recognize and respond appropriately to patients’ reactions, and work effectively as part of a team.
Use verbal and written communication skills and active listening to interact with patients and colleagues.
Use mathematical reasoning for prescription-related calculations, such as quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the position, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off stations to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable and supported by required training and certification.
For Technician Immunizer duties where permitted: complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.