Pharmacy Technician

CVS Health•Burbank, CA

8d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, best practices, and applicable laws and professional standards. They contribute to a safe and inclusive culture and communicate effectively with patients and colleagues. After starting the role, Technicians must complete a company training program and meet state-specific registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict duties. Where allowed by law and supported by required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers have additional responsibilities for vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient information collection and documentation, and vaccine supply management.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements, as applicable.
Complete required training within the designated timeframe.
Be able to concentrate over time and pivot quickly between tasks to meet patient and business needs.
Demonstrate customer service and team orientation by proactively helping people, responding appropriately to patients' reactions, and communicating effectively with patients and colleagues.
Use active listening and understand verbal and written communication.
Use mathematical reasoning to calculate prescription quantities, days' supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role's physical demands, including remaining upright for extended periods; lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently; and performing required reaching, stooping, repetitive finger, visual, and communication tasks.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowable by law and supported by required training and certification.
Complete additional licensure and training requirements, where applicable, to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to support patient safety.
Perform physical tasks including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precision machine adjustment, stooping, and visually inspecting small items.
Complete other tasks as directed by a Supervisor or Manager.