Pharmacy Technician

IVX Health•Knoxville, TN

4d•Onsite

About The Position

We are seeking a highly motivated and detail-oriented Specialty Pharmacy Technician to join our team at Apex / IVX Health. The ideal candidate will have experience working with specialty medications and a strong understanding of pharmacy procedures. ABOUT THE ROLE The Pharmacy Technician works as a liaison between patients and healthcare organizations, with the primary role of ensuring patient safety while providing excellent patient service. This individual fields calls from patients, providers, and third-party payers, and helps to answer questions by listening, educating, and problem solving. Hours: Monday-Friday 7:30am-4:00pm EDT (some 8:30am-5:00pm rotation may be needed)

Requirements

Ability to perform duties in accordance with the organization’s, state and federal policy and law
Strong Interpersonal Skills, Written and Oral Communication Skills, Written and Oral
Strong Data Entry Skills
Ability to work independently under general supervision and effectively prioritize workload
Ability to demonstrate workstyle flexibility and teamwork, including being pleasant with others on the job and displaying a good-natured, cooperative attitude
Knowledge of basic medical terminology
Sound understanding of all federal and state regulations including HIPAA and OSHA
Knowledge and proficiency with standard office software applications including but not limited to Internet, Outlook, and Microsoft Office products
High School Diploma or GED
Active and unrestricted pharmacist license in good standing, as required by the state(s) of practice.
Minimum of 1 year pharmacy technician experience required
National Pharmacy Technician Certification and certificate from accredited school in states where required

Nice To Haves

experience working with specialty medications

Responsibilities

Ensures that patient’s pharmacy needs are fulfilled in a timely, accurate and service oriented manner.
Verifies insurance information and obtains necessary preauthorization
Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs
Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; preparing other pharmaceutical therapies
Focuses on conflict resolution without blame; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and attempts new things
Employs the interpersonal and advocacy skills necessary to deal with a diverse patient population successfully and professionally
Ensures customer satisfaction by answering questions, resolving issues, and using proper phone etiquette; Uses reason even when dealing with emotional topics; Manages difficult or emotional customer situations.
Responds promptly to customer needs; Responds to requests for service and assistance.
Remains focused and on-task; delegates appropriately; able to multi-task; avoids distraction; meets deadlines
Plans for action; maintains a strategic outlook; seizes opportunities to enhance personal and professional development; Sees projects through to their final stage
Assists with training new employees as necessary
Adapts readily when new roles and responsibilities arise during times of organizational growth
Works inter-departmentally to promote organizational development
Participates in Quality Management activities, provides input on areas identified as needing quality improvement, and reports to the Quality Management Committee as necessary
Maintain patient confidence by operating in compliance with HIPAA, local, state, and federal guidelines, and the organization’s privacy policies

Benefits

Medical, Dental, and Vision Coverage
Prescription Drug Coverage and Telemedicine Services
Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options
401(k) Retirement Plan with Company Match
Life, AD&D, and Disability Insurance
Accident, Critical Illness, and Hospital Indemnity Coverage
Fertility and Family Planning Support
Tuition Reimbursement and Certification Assistance
Continuing Education and Professional Development Resources
Employee Assistance Program and Wellness Support
Paid Time Off
Volunteer Time Off and Charitable Giving Match
Employee Referral Bonus Program