Pharmacy Technician

CVS Health•Oceanside, CA

16d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers as a first point of contact; and work with the pharmacy team to provide a caring, personalized experience. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and regulations, and CVS policies to support patient safety, privacy, and compliance. Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict duties. Where permitted by law and supported by training and certification, technicians may provide additional health services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizer duties may include vaccine preparation and administration, patient education and referrals, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies. This is a part-time position with 20 anticipated weekly hours. The stated pay range is $18.55 per hour. Eligible benefits and programs may include dental and vision coverage, wellness resources, employee discounts, certain voluntary benefits, and other programs, subject to hours worked and eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate and quickly switch tasks to meet patient and business needs.
Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication skills and active listening when interacting with patients and colleagues.
Use mathematical reasoning to calculate prescription quantities, days’ supply, and bottle requirements.
Identify challenging interactions and choose an appropriate course of action.
Meet the role’s physical demands, including standing and mobility for extended periods, lifting and handling items, reaching, repetitive finger movements, precision adjustment of machines, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.
Accurately convey and receive detailed information through spoken communication.
Attend regularly and predictably, including nights and weekends.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health services, such as immunizations, point-of-care testing, and offsite clinic support, where legally permitted and appropriately trained and certified.
Where permitted, complete additional licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy and provide clear verbal and written communication to patients and colleagues.
Perform other tasks as directed by a Supervisor or Manager.