Pharmacy Tehnician

CVS Health • Clinton, MA

2d • $17 - $27 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in retail locations by helping ensure smooth operations, prompt and accurate prescription fulfillment, and caring service for patients and customers. Technicians are often the first point of contact for patients and follow company standard operating procedures, pharmacy workflow practices, and applicable laws and policies. They help foster a safe, inclusive team culture and contribute to patient health and service excellence.

After starting in the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict their duties. Where permitted and supported by required training and certification, Technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. Technician Immunizers have additional licensure and training responsibilities related to vaccine preparation and administration.

This is a part-time position with anticipated weekly hours of 20. The typical pay range is $17.00–$27.00 per hour; the actual offer depends on factors such as experience, education, and geography. Benefits for eligible colleagues may include dental and vision coverage, wellness resources, employee discounts, certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
• If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
• If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete the required company training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks, switching tasks as needed, and confirming prescription information and label accuracy.
• Demonstrate customer service and team orientation, including looking for ways to help people, responding in a friendly manner, and noticing and appropriately responding to patients’ reactions.
• Use and understand verbal and written communication; practice active listening and accurately convey and receive detailed spoken information.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the physical demands of the role, including mobility, extended upright posture, lifting and exerting force, reaching, repetitive finger work, stooping, and close visual acuity.
• Be able to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Provide additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, when legally allowed and supported by required training and certification.
• When serving as a Technician Immunizer, complete additional licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively with patients and colleagues, use math to support prescription dispensing, and identify appropriate responses to challenging interactions.
• Perform the physical tasks required for the role, including standing or remaining upright for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED