Pharmacy Technician

CVS Health • Salisbury, MD

21d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers as an initial point of contact and help the pharmacy team fill prescriptions promptly, safely, and accurately while providing caring service. Technicians follow company Standard Operating Procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and supportive environment. They must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; the Pharmacy Manager may restrict duties until requirements are met.

Depending on applicable law and training, the role may include supporting immunizations and other patient health care services, such as point-of-care testing and offsite clinics. Technicians must comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to controlled substances, recordkeeping, patient safety, privacy, and security.

The position is full-time, with 40 anticipated weekly hours. The stated pay range is $16.50–$25.00 per hour; actual offers depend on factors including experience, education, and geography. The role is eligible for a benefits package, based on eligibility, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
• If the state board of pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Maintain regular and predictable attendance, including nights and weekends.
• Ability to concentrate on tasks and shift quickly between tasks to meet patient and business needs.
• Ability to verify prescription information and label accuracy.
• Customer-service orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and conveying detailed information accurately.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
• Ability to identify challenging interactions and select an appropriate response.
• Physical ability to remain upright for extended periods; lift, scan, and bag items; reach and stoop; perform repetitive finger movements; adjust machines precisely; and complete close-visual-acuity tasks.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and by phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including controlled-substance dispensing and recordkeeping and patient privacy and security requirements.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when lawful and supported by required training and certification.
• Where permitted, complete required licensure and training for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and document patient information; and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; use mathematical reasoning to support prescription fulfillment; communicate effectively with patients and colleagues; and address challenging interactions appropriately.
• Perform the physical activities required by the role, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger work, stooping, and close visual work.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED