Pharmacy Technician

CVS Health • Charlotte, NC

3d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards, while contributing to a safe, inclusive, and engaging team culture.

Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are completed, duties may be restricted by the Pharmacy Manager. Where permitted by law and supported by required training and certification, technicians may also provide additional services such as immunizations and point-of-care testing, or staff offsite clinics. The role is part-time, with 29 anticipated weekly hours, and requires regular, predictable attendance, including nights and weekends.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including concentrating on tasks and shifting between tasks to meet patient and business needs.
• Communicate verbally and in writing with patients and colleagues, and use active listening.
• Use mathematical reasoning to determine prescription quantities, days' supply, and bottle counts.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the role, including extended periods upright, reaching, repetitive finger work, stooping, close visual work, and lifting or exerting force as described in the posting.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate, and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics where allowable and supported by required training and certification.
• If supporting immunizations, complete the additional licensure and training requirements for Technician Immunizer status; help prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, review and document patient information, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use math to support prescription filling, and resolve patient or colleague issues.
• Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and handling items with close visual attention.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED