Pharmacy Technician

CVS Health•Warren, MI

12d

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and caring service. They help pharmacy operations run smoothly, assist patients and customers as an initial point of contact, and follow company procedures and best practices across pharmacy workstations. Technicians complete a rigorous company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are met. The position requires regular, predictable attendance, including nights and weekends, and flexibility to work at the home store or travel to other stores in the market as business needs require. Technicians may provide additional health care services, such as immunizations and point-of-care testing, when permitted by law and supported by required training and certification. Where allowed, technicians may pursue Technician Immunizer status and support vaccine preparation and administration. This is a full-time position with 40 anticipated weekly hours.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including any requirements related to age, education, and licensure or certification.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete required training within the designated timeframe.
Demonstrate the ability to concentrate, shift quickly between tasks, and confirm prescription information and label accuracy.
Provide friendly customer service, recognize and appropriately respond to patient reactions, and work effectively as part of a team.
Use and understand verbal and written communication, including active listening and accurately conveying detailed spoken instructions.
Use mathematical reasoning to calculate prescription quantities, days’ supply, and bottle quantities.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended periods upright, reaching, repetitive finger work, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds and frequent lifting or exertion of up to 10 pounds.
Maintain regular and predictable attendance, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to help pharmacists manage and improve patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing, safe, inclusive, and engaging team; be receptive to feedback and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to stores in the market to cover shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted by law and supported by required training and certification.
Where permissible and qualified as a Technician Immunizer, help prepare and administer vaccines; educate patients about vaccine importance and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Verify prescription information and label accuracy; use math to determine quantities and days’ supply; communicate effectively; and identify and resolve challenging patient or colleague interactions.
Perform the physical tasks required by the role, including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
Perform other tasks as directed by a Supervisor or Manager.