Pharmacy Technician

Kroger•Portsmouth, VA

21d

About The Position

Provide exceptional customer service and support patients’ health and wellness in accordance with applicable state and federal laws. Maintain a safe, clean, inclusive environment and demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Accurately and efficiently support pharmacy operations, including prescription reception, data entry, adjudication, product dispensing, inventory management, billing, and customer assistance. Assist the pharmacist with responsibilities that do not require a pharmacist’s professional judgment.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

Previous comparable experience.
Experience equivalent to a pharmacy clerk.
EPRN familiarity.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce food safety, sanitation, and safety requirements; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
Maintain clean and organized workstations and customer waiting areas.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to provide value to the customer and the company.
Answer and triage phone calls and respond to inquiries as appropriate.
Follow company guidelines for vendor coupons, cash shortages, shrink, cash register operations, and handling cash, checks, credit and debit cards, EBT, and gift cards.
Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
Assist the pharmacist with responsibilities that do not require professional judgment.
Follow HIPAA regulations and company policies regarding protected information.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, act honestly with customer and business information, and follow directions or seek assistance to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.