Pharmacy Technician

CVS Health • Glen Burnie, MD

21d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing compassionate service. Technicians follow company procedures and pharmacy workflow practices, communicate effectively with patients and colleagues, and contribute to a safe, inclusive team culture. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. A Pharmacy Manager may restrict duties until those requirements are completed.

Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers may prepare and administer vaccines after completing required licensure and training, educate patients and refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, collect and document patient information, and manage vaccine supplies.

This is a part-time position with anticipated weekly hours of 20. The typical pay range is $16.50–$25.00 per hour; the actual offer depends on factors including experience, education, and geography. Eligible colleagues may receive benefits and programs supporting physical, emotional, and financial well-being. Depending on hours worked and eligibility, these include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate the ability to concentrate on tasks, pivot quickly between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and teamwork skills, including friendly assistance, awareness of patient reactions, and appropriate responses.
• Use verbal and written communication and active listening effectively with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days' supply, and bottle counts.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the role's physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; close visual work; and occasionally lifting or exerting up to 20 pounds and frequently up to 10 pounds.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and solve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, when legally permitted and supported by required training and certification.
• If qualified as a Technician Immunizer, complete additional licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, perform relevant mathematical calculations, and resolve challenging patient or colleague interactions appropriately.
• Perform the physical activities required for the role, including standing or remaining upright for extended periods, lifting and moving items, reaching, repetitive finger work, bending, and close visual work.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental coverage, depending on hours worked and eligibility.
• Vision coverage, depending on hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, depending on hours worked and eligibility.
• Other programs supporting colleagues' physical, emotional, and financial well-being, subject to eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED