Pharmacy Technician

CVS Health • Council Bluffs, IA

8d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service. They are often the first point of contact for patients and customers and contribute to smooth pharmacy operations by following Standard Operating Procedures, best practices, and effective communication. Technicians are expected to demonstrate empathy, genuine care, and respect while helping create a safe and inclusive environment.

After starting, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on state law and required training and certification, Technicians may also support immunizations, point-of-care testing, and offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring clinical questions to the Pharmacist-on-duty, responding to and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
• If the state board does not specify a minimum age, be at least 16 years old.
• If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-specific pharmacy technician licensure and national certification requirements, where applicable.
• Be able to concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to ensure patient safety.
• Provide friendly assistance, understand patients’ reactions, and respond appropriately.
• Use and understand verbal and written communication with patients and colleagues, including active listening.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including extended periods of standing and mobility; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, precision control, stooping, close visual work, and spoken and oral-information exchange.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide compassionate and personalized patient service in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where legally permitted and appropriately trained and certified.
• Where permitted, complete the additional licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccine-related questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse vaccine reactions and report events as required by public health requirements.
• Review and collect patient information and track and document applicable patient records.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits.
• Vision benefits.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED