Pharmacy Technician

The Kroger Co. • Livonia, MI

1d

About The Position

The Pharmacy Technician provides exceptional customer service and supports patient health and wellness in accordance with state and federal laws. The role helps create a safe, clean, and inclusive environment; provides services and care relevant to patients; and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The Pharmacy Technician supports pharmacy operations, including prescription reception, data entry, adjudication, and dispensing; assists the pharmacist except in matters requiring professional judgment; handles inventory and ordering; and maintains clean, organized work and customer waiting areas. The role also supports customer inquiries, billing, cash handling, health and wellness initiatives, and service to minors, individuals with special needs, and older adults. The position requires compliance with applicable regulations, company procedures, HIPAA, and safety standards.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

• Any previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• Familiarity with EPRN.

Responsibilities

• Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
• Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
• Perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
• Maintain departmental standards, including clean and organized workstations and customer waiting areas.
• Count, measure, and prepare specified products using company best practices.
• Complete billing procedures to ensure value for the customer and company.
• Answer and triage phone calls and respond to inquiries as appropriate.
• Follow guidelines for vendor coupons, cash shortages, and company shrink controls.
• Operate the cash register and follow cashier handling policies for electronic fund transactions, cash, and checks.
• Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
• Assist the pharmacist with responsibilities that do not require a pharmacist’s professional judgment.
• Follow HIPAA regulations and company policies regarding confidential information.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and diverse career pathways offering growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED