Pharmacy Technician

CVS Health•Bay Village, OH

5d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow procedures, applicable laws and professional standards, and contribute to a safe and inclusive team culture. After starting in the role, technicians must complete a company training program and satisfy state-specific registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted by law and supported by the required training and certification, technicians may provide additional patient health services, including immunizations and point-of-care testing, or staff offsite clinics. Technician immunizers may have additional responsibilities for preparing and administering vaccines. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. The stated schedule is 40 hours per week, and the role is full-time. The typical pay range is $17.00 per hour. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If state rules do not establish a minimum age, be at least 16 years old.
If state rules do not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate, shift between tasks quickly, and verify prescription information and labels accurately.
Demonstrate customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use basic mathematical reasoning to determine prescription quantities and supplies.
Identify challenging interactions and select an appropriate course of action.
Meet the role’s physical demands, including extended standing or mobility, lifting and handling items, reaching, repetitive finger use, stooping, and close visual acuity.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic support, where legally permitted and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete additional licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and document patient information; and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, communicate effectively with patients and colleagues, provide attentive customer service, use mathematical reasoning to support prescription fulfillment, and resolve challenging interactions appropriately.
Perform the physical tasks required for the role, including remaining mobile and upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
Perform additional tasks as directed by a Supervisor or Manager.