Pharmacy Technician

CVS Health•Christiansburg, VA

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company Standard Operating Procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team environment. After starting, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict assigned duties. Depending on state law and required training and certification, Technicians may also provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccine questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not establish a minimum age, be at least 16 years old.
If state requirements do not establish a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Demonstrate friendly customer service, understand patients’ reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, and practice active listening.
Use math to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; close visual acuity; and occasional lifting or exertion up to 20 pounds.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Create positive patient experiences by providing empathetic, personalized service at pick-up, drive-thru, and over the phone, and by resolving or escalating patient problems.
Offer immunizations and other services to patients at the register and over the phone, as appropriate.
Complete permitted basic inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete required licensure and training, prepare and administer vaccines, educate patients and refer vaccine questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.