Pharmacy Technician

CVS Health•Kansas City, MO

5d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and regulations, and safety and privacy requirements. They must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on applicable law and training, technicians may provide additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics. Technicians who support immunizations must complete relevant licensure and training requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role requires predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as needed. The stated weekly schedule availability is Monday through Friday, 10 a.m.–8 p.m.; Saturday, 10 a.m.–5 p.m.; and Sunday, 11 a.m.–5 p.m., with every other weekend required. All shifts are described as flexible. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $16.50–$25.00 per hour, with actual pay dependent on factors such as experience, education, and geography.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Maintain regular and predictable attendance, including nights and weekends.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Look for ways to help people, interact in a friendly manner, understand patients’ reactions, and respond appropriately.
Use and understand verbal and written communication with patients and colleagues; listen actively, understand what others say, ask appropriate questions, and avoid inappropriate interruptions.
Use mathematics to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and the number of bottles required.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, and stooping; repetitive finger movements; precise machine adjustments; close visual work; and communicating and receiving detailed spoken instructions.
Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide positive patient experiences by showing empathy and genuine care, creating personalized interactions, and serving patients at pick-up, drive-thru, and over the phone.
Offer immunizations and other services at the register and over the phone, and resolve patient problems or escalate them appropriately.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, and travel voluntarily to other stores in the market to work shifts when needed.
Comply with relevant laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
When supporting immunizations, complete additional licensure and training requirements; prepare and administer vaccines; educate patients about vaccines and refer questions to the pharmacist on duty; monitor, respond to, and report adverse reactions; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.