Pharmacy Technician

CVS Health•Galveston, TX

7d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and contribute to a safe, inclusive, and engaging team culture. After starting the role, Technicians must complete a company training program and meet state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted by law and supported by required training and certification, Technicians may provide additional health services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers must complete additional licensure and training requirements.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
Where state board requirements do not specify a minimum age, be at least 16 years old.
Where state board requirements do not specify minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, shifting between tasks as needed, and confirming prescription information and label accuracy.
Demonstrate customer service and teamwork, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet the physical demands of the role, including standing or remaining upright for extended periods, lifting and moving items, reaching, repetitive finger movements, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide empathetic and personalized service to patients at pick-up, drive-thru, and over the phone, and resolve or escalate patient concerns.
Offer immunizations and other services to patients at the register and over the phone, as appropriate.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs and travel to other stores in the market to work shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures.
Support patient safety, controlled-substance dispensing and recordkeeping compliance, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, where allowable and appropriately trained and certified.
For Technician Immunizer duties, complete required licensure and training, prepare and administer vaccines, educate patients about vaccines and refer questions to the Pharmacist-on-duty, monitor and respond to adverse reactions and report events, review and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.