Pharmacy Technician

CVS Health•Phoenix, AZ

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients as a first point of contact, and contribute to a caring and inclusive environment. Technicians follow company Standard Operating Procedures, pharmacy workflow practices, applicable laws and professional standards, and policies protecting patient safety, privacy, and security. After starting, they must complete company training and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. Technicians may also provide additional patient health care services, including immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification. Where allowed, technicians may obtain Technician Immunizer status and help prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work across stores in the market as business needs require. It involves standing and moving for extended periods, handling and scanning items, reaching, repetitive finger movements, occasional lifting up to 20 pounds, frequent lifting up to 10 pounds, and close visual work. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $17.15 to $27.15 per hour.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Have regular and predictable attendance, including nights and weekends, and the ability to complete required training within the designated timeframe.
Concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy.
Demonstrate customer service and teamwork, notice and appropriately respond to patients’ reactions, and communicate effectively with patients and colleagues.
Use active listening and understand verbal and written communication.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and full or additional bottles needed.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including extended periods of standing and mobility; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; precision work; close visual acuity; and occasional lifting or exertion of up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide caring patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, seek opportunities to expand clinical and technical knowledge, and respond constructively to feedback.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to controlled substances, recordkeeping, patient safety, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
When permitted and qualified as a Technician Immunizer, complete required training and licensure, help prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.