Pharmacy Technician

CVS Health • Columbia, MD

12d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team deliver safe, timely, and accurate prescription fulfillment and caring service. They are often a first point of contact for patients and customers, and contribute to a positive experience by following standard operating procedures, communicating effectively, and helping create a safe and inclusive environment. Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are met.

The role may include supporting immunizations and other health services where allowed by law and supported by required training and certification. Technicians may need additional licensure and training to obtain Technician Immunizer status. This full-time role has an anticipated schedule of 40 hours per week and requires regular, predictable attendance, including nights and weekends. It may involve working at other stores in the market as business needs require.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate over time and pivot quickly between tasks to meet patient and business needs.
• Be able to confirm prescription information and label accuracy.
• Demonstrate friendly customer service, team orientation, active listening, and the ability to understand and respond appropriately to patients’ reactions.
• Use and understand verbal and written communication with patients and colleagues.
• Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and full and additional bottles needed.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including extended periods of standing or remaining upright, mobility, reaching, repetitive finger movements, handling items, stooping, close visual acuity, and lifting or exerting force as described in the posting.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to work shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
• Where permissible and appropriately trained, complete licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions and report events as required by public health requirements.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and select appropriate actions to resolve challenging patient or colleague interactions.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED