Pharmacy Technician

CVS Health•San Diego, CA

6d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail stores. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians work at pharmacy workstations including production, pick-up, drive-thru, and drop-off, follow standard operating procedures and best practices, and communicate effectively with colleagues and patients. After starting the role, Technicians must complete a company training program and meet the registration, licensing, and certification requirements established by their State Board of Pharmacy. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on state law and required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and support at offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at the home store or other stores in the market as business needs require. It involves standing and moving for extended periods, handling and scanning items, repetitive finger movements, reaching and stooping, visual inspection and computer use, and occasionally lifting up to 20 pounds.

Requirements

Comply with applicable State Board of Pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the State Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the State Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the role.
Complete required training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to ensure patient safety.
Help people in a friendly manner, recognize and respond appropriately to patient reactions, and work as part of a team.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use math to solve pharmacy problems, such as calculating tablet quantities, days' supply, and the number of bottles needed to fill a prescription.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role's physical demands, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, and stooping; close visual work; and occasional lifting or exertion of up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at the drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, or staffing offsite clinics, when legally permitted and supported by required training and certification.
Complete additional licensure and training requirements to obtain Technician Immunizer status where applicable.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health rules.
Review and collect patient information and track and document applicable information for each patient.
Monitor and manage vaccine supplies.
Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
Perform additional tasks as directed by a Supervisor or Manager.